Paying Your Bill
How To View Your Bill Online
Important Notice: Our Utility Platform is Changing in February 2026.
If you have any questions or problems regarding setting up the View Bill option, please email customerservice@coab.us or call (904) 247-5816.
Paying Your Utility Bill
To efficiently cover the service area, the City of Atlantic Beach produces monthly bills in three primary cycles. The bills are due 14 days after the Bill Date on your bill. If you do not receive a bill, please call Utility Billing at 904-247-5816 for a copy.
Your payment must be received at City Hall by 5 p.m. on the due date to avoid a 10% late payment penalty. A delinquent notice will be mailed after the due date if your account is not paid in full, indicating the service cutoff date for nonpayment of the account.
If mailing your payment or using your financial institution’s online bill payment product, please allow sufficient lead time to afford timely receipt by the City (3 to 5 business days are recommended). Delays in receipt due to postal issues, online banking practices, etc., may result in penalty assessment.
If your service has been disconnected for non-payment or a returned payment and you make a phone or web payment after business hours (8 a.m.-5 p.m. Monday-Friday), your service will be reconnected the next business day.
The City of Atlantic Beach offers several convenient methods to make your utility payments:
Automatic Bank Draft Payments (Your Most Cost-Effective Option)
You still receive your monthly bill to review prior to payment. The customer authorizes the City to debit a checking or savings account at their designated financial institution by submitting a Bank Drafting Authorization Agreement form and providing a canceled check. The funds are automatically drafted through electronic funds transfer (EFT) on the due date.
Online Bank Payments
Make payment through your bank or credit union's online bill payment program. Convenience fees apply for debit card, credit card, and eCheck payments. If you decide to use this option, please allow 3 to 5 business days for the processing of your payment through the banking system, since some institutions still drop a check in the mail instead of sending the funds electronically.
Web Payments
Make a debit card, credit card, or e-check payment on the City’s website. The City accepts Visa, MasterCard, and Discover cards for Utility Payments. Convenience fees apply.
Web Payment Options
(PLEASE NOTE: OUR ONLINE BILLING AND PAYMENT PORTAL IS CHANGING IN FEBRUARY 2026; INFORMATION ABOUT IT WILL BE PUBLISHED HERE.) Profile Payments: Customers may now store account information for convenient recurring or scheduled automated payments, or to reduce the amount of entry for single, one-time payments. By setting up a profile, customers have immediate access to their payment history. To get started, click below to create a profile and begin making payments:
One-Time Payments: Customers are now able to enter single, one-time payments without creating a profile. Click below to access the payment screens:
Note: There is a convenience fee charged by the City’s third-party payment vendor, Bs&A, to cover the vendor’s cost and operations.
| ACH - PASS-THROUGH TO PAYOR FEE SCHEDULE | |
| Transaction Amount | Fee Per Transaction |
| $0 - $1,000 | $3.00 |
| $1,000 - $5,000 | $6.00 |
| $5,000 + | $12.00 |
| CREDIT CARD - VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS - PASS-THROUGH TO PAYOR FEE SCHEDULE | ||
| Online, Text, IVR, Counter | Percentage | Per Transaction |
| Utility Billing | 2.95% | $0.50 |
| Tax | 2.80% | $0.50 |
| Misc. | 2.95% | $0.50 |
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Payment Drop Box 
Conveniently located in front of the Atlantic Beach City Hall entrance, customers may drive by and drop off their payment with their payment stub in the envelope provided by the City. This option is suitable for customers who do not need a receipt or those who want to make a payment after normal office hours. The drop box is emptied early in the morning and periodically during the day. If making payment on the due date, to minimize the chance of penalty assessment, other payment options are advised. Please only place checks or money orders in the drop box.
Include appropriate postage and return your payment in the envelope provided by the City, along with your payment stub. Payments are credited based on the receipt date, not postmarked date.
In Person
Located at 800 Seminole Road in the Atlantic Beach City Hall, our Customer Service Representatives are available during normal office hours, 8 a.m. to 5 p.m. Monday-Friday. Accepted forms of payment are cash, check, or money order.